Terms and Conditions

Last updated: 2nd June 2023

1. Acceptance of Terms and Conditions

1.1     Synxsoft Sdn Bhd (“SSB”), a company incorporated in Malaysia (Company Registration Number: 1400650-A), manages the online portal www.synxsoft.com (“SSB Website”) and provides theServices (“Services” as defined below) offered on the SSB Website, subject to the following Terms and Conditions (“Terms”).

1.2     These Terms apply to your access and use of the SSB Website and/or the Services. By accessing any page of the SSB Website and/or using the Services, you agree to be bound by these Terms without any limitations or qualifications. If you do not accept these Terms, please refrain from accessing the SSB Website and/or using the Services.

1.3     If you are registering and/or using the SSB Website and/or the Services on behalf of a business entity, you confirm that you have complete legal authority to bind the entity to these Terms. If you do not possess the legal authority to bind such entity to these Terms, please discontinue your access to the SSB Website and/or use of the Services.

2. Updates of Terms and Conditions

2.1     SSB retains the right to update these Terms at any time by providing notice  through the posting of the updated Terms on the SSB Website. You explicitly acknowledge and agree that your continued use of the SSB Website and/or the Services after such update constitutes acceptance of and agreement to be bound by the updated Terms. Once posted on the SSB Website, the updated Terms will apply to all users from the date of posting. It is your responsibility to review the current version of the Terms each time you visit the SSB Website and/or use the Services.

3. The Services

3.1    The SSB Website provides the following:

Paid Services

      • SSB offers various IT services as described on the SSB website. These services are available for a fee and are subject to the specific terms and conditions specified by SSB.

Subscription Services

      • SSB provides a digital solution called CoreHalal through subscription services.

3.2    Paid Services and Subscription Services are collectively referred to as “the Services.” SSB reserves the right to modify or discontinue, temporarily or permanently, the Services or any part thereof with or without notice. By using the Services, you agree that SSB shall not be held liable to you or any third party for any modification, suspension, or discontinuance of the Services.

3.3    The Services are not available to, and may not be used by, individuals who are unable to form legally binding contracts under applicable law. Furthermore, the Services are not available to persons under the age of 18 years, individuals who have been temporarily or indefinitely suspended from using the SSB Website and/or the Services, or persons barred from receiving the Services under the laws of Malaysia or any other applicable jurisdiction.

4. Membership and Registration

4.1    To access and utilize the Subscription Services provided by SSB, you must provide your business details by contacting us at info@synxsoft.com. By doing so, you agree and warrant that all the information you provide is accurate, current, complete, and truthful. You also agree to promptly update the information if it becomes inaccurate, outdated, incomplete, or untrue.

4.2    SSB reserves the right to suspend or terminate your registration and deny any present or future use of the SSB Website and/or the Services (or any part thereof) if SSB has reasonable grounds to believe that the information provided by you is inaccurate, incomplete, outdated, or untrue.

5. User ID and Password for Subscription Services

5.1    Upon completing the registration process, you will be assigned a User ID and password. You are responsible for all actions and activities conducted using that User ID and password. It is your responsibility to ensure the security of your User ID and to maintain the confidentiality of both your User ID and password. You are prohibited from disclosing or transferring your account or User ID to any other individual.

5.2    You must log out at the end of each session and immediately notify SSB of any unauthorized use of your User ID and/or password or any other security breach. SSB will not be held liable for any loss or damage resulting from your failure to comply with the provisions outlined in this Clause 5 or for any unauthorized use of your User ID and/or password.

6. Payment Process

6.1    SSB offers payment services to facilitate the processing of payments for the services provided by SSB, including software development and other IT services.

6.2    By making a payment, you authorize SSB to collect the payment on behalf of the specified service and process it in accordance with these Terms.

6.3    Payment Method: Payments can be made through the designated payment channels provided by SSB, including online payment gateways, bank transfers, or other accepted payment methods.

6.4    Payment Details: You are responsible for providing accurate payment information, including the correct payment amount, invoice or reference number, and any other required details. SSB will not be responsible for any payment errors or delays caused by inaccurate or incomplete information provided by you.

6.5    Payment Confirmation: Upon successful completion of the payment process, you will receive a confirmation notice indicating the payment details, including the amount paid, transaction reference number, and any applicable invoices or receipts.

7. Refunds (Subscription Services)

7.1    Refund Policy: SSB’s refund policy for payments is as follows:

      • Service Cancellation: If you request the cancellation of a service for which you have made a payment, you may be eligible for a refund, subject to the terms and conditions specific to that service. Refunds, if applicable, will be processed in accordance with the refund policy applicable to the specific service.
      • Service Issues: In the event of a service failure or significant performance issues on the part of
        SSB, you may be eligible for a refund. The refund amount, if any, will be determined at SSB’s
        discretion.

7.2    Refund Request: To request a refund, you must contact SSB’s customer support and provide the necessary information, including the payment details, reason for the refund request, and any supporting documentation, if required.

7.3    Refund Processing: Refunds, if approved, will be processed within a reasonable timeframe, typically within 5 to 7 business days from the receipt of the refund request and verification.

7.4    Payment disputes or discrepancies should be reported to SSB’s customer support as soon as possible. SSB will investigate the issue and work towards resolving the dispute in a fair and timely manner.

7.5    By making a payment to SSB, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you should refrain from making a payment. If you have any questions or concerns regarding these Terms, please contact SSB.

8. Use of the SSB Website

8.1    By accessing and using the SSB Website and/or the Services, you agree to abide by the following terms and conditions. You are required to use the SSB Website and/or the Services for lawful purposes and in a manner that does not infringe upon the rights of others or hinder their use and enjoyment of the SSB Website and/or the Services. Any prohibited behavior includes, but is not limited to, harassment, causing distress or inconvenience to others, transmitting offensive or obscene content, or disrupting the SSB Website and/or the Services.

9. Intellectual Property

9.1    All intellectual property rights, including copyrights, trademarks, design rights, patents, and other rights (whether registered or unregistered) in the SSB Website and its content (including applications) are owned by SSB or its licensors. You are strictly prohibited from copying, reproducing, republishing, disassembling, decompiling, reverse engineering, downloading, posting, broadcasting, transmitting, making available to the public, or using the content of the SSB Website and/or the Services in any manner, except for personal and non-commercial use.

9.2    The names, images, and logos identifying SSB and/or third parties and their products and services are subject to copyright, design rights, and trademarks of SSB and/or those third parties. Nothing in these Terms or on the SSB Website shall be construed as granting any license or right to use any trademark, design right, or copyright of SSB and/or any third party.

10. No Warranties

10.1    The information and materials provided on the SSB Website, including text, graphics, links, or other items, are provided “as is” and “as available.” To the maximum extent permitted by applicable law, SSB disclaims all warranties, representations, statements, or guarantees, whether express or implied, regarding the SSB Website and/or the Services, the information contained therein, the security of personal information, materials, information, and submissions transmitted through the SSB Website.

10.2    SSB makes no warranty or representation that the information provided on the SSB Website and/or the Services is suitable for use in any jurisdiction. By accessing the SSB Website and/or using the Services, you warrant and represent that you are legally entitled to do so and to make use of the information contained on the SSB Website and/or the Services.

10.3    SSB does not warrant or represent that the information contained on the SSB Website and/or the Services is accurate, complete, correctly sequenced, reliable, timely, uninterrupted, or free from errors and viruses. Your use of the SSB Website and/or the Services is at your own risk. You are solely responsible for ensuring adequate protection and backup of your data and equipment, as well as taking reasonable precautions to scan for computer viruses or other destructive properties.

11. Disclaimer of Liability

11.1    To the maximum extent permitted by applicable law, SSB shall not be liable for any loss, liability, damage (whether direct, indirect, special, incidental, or consequential), personal injury, or expense of any nature whatsoever, suffered by you or any third party (including your company), arising from or attributable, directly or indirectly, to your access and use of the SSB Website and/or the Services, the information contained therein, or any personal information, materials, information, or submissions transmitted through the SSB Website, even if you have advised SSB of the possibility of such damages, losses, or expenses.

11.2    To the maximum extent permitted by applicable law, SSB shall not be liable for any loss, liability, damage (whether direct, indirect, special, incidental, or consequential), personal injury, or expense of any nature whatsoever, whether caused by the negligence of SSB, its employees, or otherwise arising in connection with the SSB Website and/or the Services, even if you have advised SSB of the possibility of such damages, losses, or expenses.

12. Termination

12.1    SSB reserves the right, at its sole discretion and without cause or prior notice, to immediately terminate and/or suspend your account and access to the SSB Website and/or the Services, without any liability. Termination may occur in the following circumstances:

      • Breaches or violations, or alleged breaches or violations, of the Terms or other incorporated agreements or guidelines.
      • Requests by law enforcement or other government agencies.
      • Self-initiated account deletions by you.
      • Discontinuance or substantial modification to the SSB Website and/or the Services (or any part thereof).
      • Unexpected technical or security issues or problems.
      • Your engagement in fraudulent or illegal activities.

12.2    Termination of your account will result in the removal of access to the SSB Website and/or the Services, deletion of your password and all related information, files, and content associated with your account, and the prohibition of further use of the SSB Website and/or the Services.

13. General

13.1    Entire Agreement: These Terms constitute the agreement between you and SSB regarding your access and use of the SSB Website and/or the Services. These Terms supersede all prior commitments, undertakings, or representations, whether written or oral, between you and SSB concerning your use of the SSB Website and/or the Services.

13.2    Applicable Law: The Terms shall be governed by and interpreted in accordance with the laws of Malaysia, without giving effect to any principles of conflict of law. By accessing the SSB Website and/or using the Services, you consent to the exclusive jurisdiction of the courts of Malaysia for any disputes arising in connection with the Terms, the SSB Website and/or the Services, or any related matter.

13.3    Electronic Form: A printed version of the Terms and any notice provided in electronic form shall be admissible in judicial or administrative proceedings to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

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