Privacy Policy
Updated: 15th May 2025
At SynxSoft Sdn Bhd (“we”, “our”, “us”), your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
By accessing and using synxsoft.com and our services, you consent to the data practices described in this policy.
1. Information We Collect
We collect personal and non-personal data when you interact with our website or services. This may include:
a. Personal Information:
- Full name
- Company name
- Email address
- Contact number
- Billing or payment details
- IP address
- Any information provided via forms, chat, or email
b. Usage Information:
- Pages visited
- Time spent on site
- Browser type and version
- Device information
2. How We Use Your Information
Your personal data may be used for the following purposes:
- To provide access to our SaaS platforms and consulting services
- To respond to inquiries or support requests
- To process transactions and billing
- To send important service updates and notices
- To improve our website and customer experience
- To comply with legal or regulatory obligations
3. Disclosure of Information
We do not sell or rent your personal data to third parties. However, we may disclose your information:
- To authorized employees or contractors on a need-to-know basis
- To payment gateways or service providers involved in the delivery of our services
- To government agencies if required by law
- In connection with legal proceedings or investigations
- All third parties are bound by strict confidentiality and data protection agreements.
4. Data Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, misuse, alteration, or loss. This includes secure servers, firewalls, encryption, and access controls.
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your data only for as long as necessary to fulfill the purpose it was collected for or as required by law. If you wish for your data to be deleted, you may contact us (see Section 9).
6. Cookies
Our website uses cookies to enhance user experience, monitor usage, and improve performance. You can control cookies through your browser settings. By continuing to use our site, you consent to our use of cookies.
7. Your Rights Under PDPA (Malaysia)
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or outdated data
- Withdraw consent to data processing (where applicable)
- Request deletion of your personal data (subject to legal or contractual obligations)
- To exercise these rights, email us at info@synxsoft.com.
8. International Transfers
As a SaaS provider, your data may be stored or processed on cloud servers outside Malaysia. We ensure such transfers comply with applicable data protection laws and that adequate safeguards are in place.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:
SynxSoft Sdn Bhd
Email: info@synxsoft.com
Website: https://www.synxsoft.com
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with the updated date. Continued use of our services after such changes indicates your acceptance of the revised policy.
